Shipping Policy
Shipping
I aim to provide a smooth and efficient shipping experience. Here’s everything you need to know about how I handle shipping:
Processing Time
Once you've placed your order, it may take 2–4 business days to process. During busy periods like sales or holidays, processing might take a little longer. You'll receive an email notification with tracking information as soon as your order has shipped.
Shipping Methods
I offer reliable shipping methods to ensure your order arrives safely. Available options will be shown at checkout. Delivery times vary depending on your location, but you can generally expect:
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United Kingdom: 7–10 business days
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International: 10–14 business days (depending on destination)
Shipping Costs
All orders ship free of charge, including tracking and insured delivery for your peace of mind. It’s my way of saying thank you for your support!
International Shipping
I do offer international shipping. Please note that delivery times may vary depending on your location, and I am not responsible for any customs duties or taxes that may apply in your country.
Order Tracking
Once your order has shipped, you’ll receive a tracking number so you can monitor your package at any time. You can track your shipment through my website for the most up-to-date status.
Lost or Damaged Packages
While I do everything possible to ensure your package arrives safely, I’m not responsible for items lost or damaged during transit (unless an insured shipping option was chosen at checkout). If your order arrives damaged, please contact me right away and I’ll help guide you through the next steps.
Incorrect Address
If the address entered is incorrect, I’ll always send you an email. If I don’t receive a response, the order can’t be shipped. So please keep an eye on your inbox. If the incorrect address is approved, the customer is responsible for the delivery.
If you have any questions or need help with your order, feel free to reach out at support@bensboxers.com — I’m always here to help!